Report a complaint or concern to Grace Hill Health Centers Inc.

 

Do you have a complaint or concern about the quality of care or service you received at Grace Hill Health Centers? The administration wants to know about it. Submit your complaint or concern to us by phone, mail, fax, or e-mail. Summarize the issues in one to two pages and include the date of service and the Grace Hill location. When submitting a complaint or concern to Grace Hill Health Centers you may either provide your name and contact information or submit your issues anonymously. Providing your name and contact information enables Grace Hill Health Centers to inform you about the actions taken in response to your issues, and also to contact you should additional information be needed.

 

To report a complaint or concern about Grace Hill Health Centers:

 

Email:

concern@gracehill.org

 

Fax:

Corporate Compliance Department

314-814-8519

 

Mail:

Corporate Compliance Department

Grace Hill Health Centers Inc.

2524 Hadley Street

St. Louis, MO 63106

 

Phone:

314-814-8518

 

Report a complaint or concern to the Joint Commission

Grace Hill Health Centers Inc. is accredited by the Joint Commission.  The Joint Commission is an independent, not-for-profit organization that accredits and certifies more than 17,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

For more information on how to submit issues to the Joint Commission follow this link:

http://www.jointcommission.org/GeneralPublic/Complaint/

 

You may contact the Joint Commission via email, fax or mail using the following information:

 

E-Mail:
complaint@jointcommission.org

Fax:
Office of Quality Monitoring
(630) 792-5636

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, Monday – Friday 8:30am to 5:00 p.m., Central Standard Time.

(800) 994-6610